FAQs

We keep doing our best to dispatch you order. But once your parcel is transferred to shipping carrier, the delays are not within our control. Our team can only check the same information as you through the tracking number of the order. If you still have not received the goods after the entire shipping period, please contact our customer service team. We will try to reach the carrier from our side.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

You can choose to create an account or just check out as a guest. We recommend you to create an account so you can easily check the status of the order and access the complete order history. You can also save your shipping information and get better shopping experience in the future. You can create your own profile at the registration page.

Please double check your login details carefully. Make sure the email address you enter is exactly the one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. If above won't solve the problem, it might be an issue caused by our website system maintenance, please wait 15 minutes and try again. If you are still not able to access your account, please contact our Customer Service and outline the problem. We will make our response ASAP.

If you have forgotten your password, please click on "Forgot Your Password?"https://example.com/account/login#recover) below Log In, and follow the instructions to reset it. If you need more help, please contact Customer Service.

By registering an account, you can get exclusive shopping offers, new product launches, and other special campaigns etc. We respect your privacy. We always keep you personal information legally.

We provide the best e-commerce service in the industry and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

Sign for a customer account at example.com. Subscribe for our newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupon is a great way to save money.

Our discount/event coupons is only valid before expiration date. Please apply the codes before they expire.

Coupon codes won't work in cases like: (1)it's expired; (2)the coupon code has been used; (3)the item in your shopping cart does not meet the conditions of the coupon rules.

Discount/event coupons cannot be applied together into one order. Discount/event coupon cannot be combined with any other promotion on our website when you place the order.

Currently we accept only PayPal for international orders.

All orders will be checkout in U.S. dollars, even though you see your local currency at product page. Your bank may charge additional fees for international transactions. Please take the exchange rate and relevant fees into consideration when you place the order. Please contact your bank for detailed information about any other fees.

"Just follow the instructions below. 1. Choose the size, color, quantity of the items you want and ""Add to Cart"". 2. Once you have your desired items in your CART, simply click the ""Check Out"" button to continue. 3. You will then be prompted to either sign in to your account or to create a new account. 4. Complete the Shipping address, choose the shipping and payment method. 5. Enter any discount coupon codes that you may want to use to discount the price. 6. Click ""Continue to payment"" to finish your order. 7. A confirmation email will be sent to your registered email address containing the contents of your order."

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

Tax is charged by Customs offices in destination countries based on their rules and policies. Customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as a gift or list an amount that lower than the actual product price.

We ship orders all over the world. If you want to know more detailed information, please check the dedicated "Shipping Policy".

We provide free shipping for our products; however, expedited shipping or our carrier's absence of shipping to your country may cause extra shipping cost. Please refer to our "Shipping Policy" for detailed info.

We usually dispatch them within 2-5 business days (business days do not include weekends or holidays). Order processing may take longer during promotion and festival events. We appreciate your understanding and patience. We will do our best to deliver all orders in time. Once your order is dispatched, you will receive a shipping notification email. (Please check your spam folder if you cannot find it in your email)

We are happy to change the shipping address for you! Please contact our customer service team and send your order number and address that needs to be changed. But please be aware that we can only make changes to your order before packaging(usally in 5 hours after you placing the order). Please note that during periods of high order volume, such as big promotions, your request for order changes may not be accepted.

Please contact our customer service as soon as you realize that your order needs to be canceled. Once your order is shipped, we cannot cancel it for you. However, you can still return your order for a refund. Once we receive the order you return, we will issue a refund of your purchase.

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.) You can refer to our Shipping Policy for more details.

We are sorry that our system cannot automatically merge orders. If you strongly want to combine orders, please contact our customer service team soon after you placing the orders. Our service team will try to combine order manually before packing if they are at the same or nearby warehouse.

"1. You will get an email notification when your order is dispatched from warehouse. You will find the tracking link at that email. 2. You can login in your account and check the status of order at the dashboard of your account."

Please contact our customer service and we would be happy to look it up for you.

"We are sorry for the unhappy shopping experience caused by delay. Please note that international orders usually take up to 21 business days. (Business days do not include weekends or holidays.) Sometimes the shipping service may not update the package information in time. At the same time, you can use the following methods to help you find the package: 1. You can contact the local post office/customs directly to find the package. 2. If the logistics tracking information shows that your package is still in transit, please wait patiently. Normally, international orders will be delivered within 23 business days, but your package may be delayed by customs clearance, or it may just be waiting for scanning. If it has been more than 23 business days after dispatching, please contact our customer service team as soon as possible."

When ordering more than one item, these may be fulfilled from different warehouses and sent out in separate packages to accelerate shipping times. Each shipment is given a unique tracking number and you will be notified via Emails. If you receive part of your order, don't worry as the rest will be on its way!

We are sorry for any missing item. Please contact our customer service team and provide your order number and relevant picture information, especially the outer package and slip, that can prove that you have not received the correct order. Please note that all order issues must be contacted within 7 days after delivery. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.

We are sorry for the trouble caused by the mis-order. Please contact our customer service team and provide your order number and relevant picture information that can prove that you have not received the correct order. Please note that all order issues must be contacted within 7 days after delivery. We will re-deliver the missing products as soon as possible. Products that have been discontinued will be refunded for you.

We do our best to improve logistic and packaging, but occasionally some special circumstances may occur. Please contact our customer service team within 7 days after the delivery. Please prepare photos of the broken product in original packaging and the bottom/side of the product with batch number on as well as you order number.

In this case, you can contact your neighbor and/or post office for more information. Sometimes postman deliver order to your neighbors by mistake. We strongly recommend you to provide your latest phone number so that carrier can contact you in time, If you still have not received the order after 7 days, please contact our customer service team and provide your order number."

Your shopping experience at https://barwatoys.com means a lot to us. We are happy to offer returns or exchanges. If you are not satisfied with your purchase, please contact our customer service team within 7 days when you get your package. Please note that customers are responsible for the return fee from your place to our warehouse.

"Please understand that we do not accept returns or exchange without a prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided. We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. (website name or website URL, example.com) is not responsible for packages sent to the wrong return shipping address, or without the original packing slip. Also, (website name or website URL, example.com) does not accept C.O.D. deliveries. Please note the following product return requirements: Merchandise must be returned within 7 days of receipt; Merchandise must be unused; Merchandise must have all tags, original packaging, accessories and embellishments fully intact."

"It depends on the payment method that you used. Usually, the refund time-frame is as below: 1. Paypal account refunds: Up to 48 hours. 2. Credit card refunds: Between 7-25 business days. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend you to contact your payment provider for updates."